Shipping policy

SHIPPING POLICY

Thank you for shopping with Hausglow! Here's everything you need to know about how and when your order will arrive.

PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get a shipping confirmation with tracking once your order is on its way.

SHIPPING RATES & DELIVERY TIMES
We offer FREE worldwide shipping on all orders.

Estimated delivery times after processing:
• United States: 8–15 business days
• Europe & United Kingdom: 8–15 business days
•  Mexico: 10–14 business days
•  Chile: 13–18 business days
•  Colombia: 14–22 business days

Please note that these are estimates, not guarantees. Delivery times may vary due to carrier delays, customs processing, holidays, or high-demand periods.

ORDER TRACKING
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. Please allow a few days for the tracking information to update.

CUSTOMS, DUTIES & TAXES
Hausglow is not responsible for any customs fees, import duties, or taxes that may apply once your order reaches your country. These charges, if any, are the responsibility of the customer and are determined by your local customs office.

DELAYS
While we do everything we can to get your order to you on time, some delays are outside of our control (carrier issues, customs, weather, peak seasons). If your order is significantly delayed, please contact us at support@hausglow.store and we'll be happy to help.

WRONG OR INCOMPLETE ADDRESS
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice a mistake, contact us as soon as possible at support@hausglow.store and we'll do our best to update it before your order ships.

LOST OR DAMAGED PACKAGES
If your package arrives damaged, or is lost in transit, please contact us at support@hausglow.store with your order number (and a photo, if damaged). We'll make it right with a replacement or refund.

CONTACT
If you have any questions about your order or our shipping policy, reach out anytime at support@hausglow.store.